Legal

Data Retention Policy

Last Updated: October 30, 2026

Waimz™ is a brand and product owned and operated by Humainz, Inc.

We collect certain information as you use Waimz™. This page describes how long we keep different types of information and why. It covers the Waimz™ app and waimz.com. Please read it together with our Privacy Policy.

Waimz™ is a brand and product owned and operated by Humainz, Inc., which is responsible for your personal information (the controller).

As mentioned in our Privacy Policy, we require the information that enables us to create your account, provide our services, meet our commitments to our users, and satisfy our legal requirements. The rest is optional.

We keep personal information for as long as it is needed for the purposes for which we collected it. In general, this means that we keep your personal information for as long as you have an active Waimz™ account. Some information you can delete directly in the app. We may also keep information for longer for the specific purposes described below. All periods on this page are generally how long we keep information, and are subject to legal holds and to our backup and log cycle.

At a glance

Information	How long we generally keep it
Profile, photos, interests, and optional details you chose to add (such as sexual orientation, gender identity and pronouns)	Until you remove them or delete your account
Messages, including chats with AI influencers and with AI-assisted or test profiles	For the life of your account, unless you delete them (see "Chats and messages")
Photo screening data	Photos that do not pass are deleted; screening data is kept no more than 30 days
Audio sent only for transcription	Used only to produce the text
Location history	No more than 90 days; your most recent location while your account is active
Your account, after we confirm a deletion request	Deleted within 48 hours
Limited identifiers of a deleted account (such as the email address)	30 days after deletion, for every account
Accounts that were reported, restricted or banned	Certain information up to 7 years after deletion
Support requests	Up to 7 years after the request is closed
Purchase records	As long as tax and accounting laws require
Records of your consents	While your account is open and generally up to 5 years after
Earlier waitlist	Until you unsubscribe or 24 months after we launch in your city, whichever is earlier
Backups and system logs	No more than 30 days
Analytics data	Under the retention settings of our analytics tools, which we configure to the shortest practical period
Information under a legal hold	For as long as the hold requires
Anonymized or aggregated information	May be kept, as it no longer identifies you

Information you can delete directly from the services

You may edit or erase content that you post within Waimz™. For example:

You can edit or delete messages you have sent or content you have posted, where you still have access to the conversation or community in which you posted it.
You can edit or remove profile information, photos, interests, and optional details such as sexual orientation, gender identity and pronouns at any time.

Once you delete content, it is no longer available to other users, though cached copies may take some time to clear. We then delete it from our live systems, and residual copies in logs and backups are generally removed within 30 days. We may keep content longer if we have a legal obligation to preserve it. Content that was reported, or removed for breaking our Terms of Service or Community Guidelines, may be kept for up to two years after the report is resolved (or longer, as described under "Reported, restricted or banned accounts") to help us detect similar violations and protect our community.

Information kept until your account is deleted

We keep some data for the life of your Waimz™ account. This includes information about how you use Waimz™, which helps us understand how users interact with our services, what features or products users may want, or how to improve our services. It also includes your display name, email address and, if you provided it, your phone number. Some of that information may be kept for longer periods for specific purposes, as described below. You can delete your account at any time, and if your account is inactive for 24 months, we may delete it for you.

Chats and messages

We keep your messages for as long as your account is active, so that you and the people you talk to can see your conversations, unless you delete them. We do not routinely read one-to-one chats. Our team may review messages when a member reports them (the person reporting may also send us screenshots), when the law requires it, or to investigate fraud or a threat to someone's safety.

Chats with AI influencers and AI-assisted or test profiles. Some profiles on Waimz™ are AI influencers: AI characters that are part of Waimz™ marketing, created by Humainz, Inc. and presented as AI. From time to time we may also operate AI-assisted or test profiles (AI agents) to test features and to help us detect spam, scams and behavior that breaks our rules. Messages in chats with these profiles are kept like any other chat. To generate replies, recent messages in that chat are sent to our AI service provider for that purpose only, under contract terms that restrict its use of your data to providing services to us. We may review messages in chats with these profiles to run and improve them and to detect spam and scams.

Push notifications. When you receive a message, the sender's name and a preview of the message pass through Apple or Google push notification services, which handle them under their own terms. Previews may also stay on your device until you clear them. Discreet mode does not hide previews on your own device; you can change this in your device's notification settings.

Voice and onboarding transcription. If you ask us to transcribe a voice message or an onboarding answer, the audio is sent to our AI service provider to turn it into text, and that audio is used only to produce the text. A voice message you send in a chat is kept like any other message.

Photos and photo screening

When you upload a profile photo, automated tools check it for a single face and an apparent adult age. This is not identity verification or a background check, and we do not create face templates or other biometric identifiers to recognize you. Photos that do not pass the check are deleted. Data created during screening is kept for no more than 30 days.

If we ever collect biometric data, we delete it when the purpose for collecting it has been met and in any event within one year of your last interaction with Waimz™, or sooner if the law requires.

Location

If you allow it, we use your device location to show approximate distance and people, places and events near you. Other members see only an approximate distance or area. We store location updates to run nearby features and keep this location history for no more than 90 days; your most recent location is kept while your account is active. You can turn off location access in your device settings at any time.

Retention periods for specific purposes

Business and legal requirements may mean that we need to keep certain information for set periods of time, some of which may extend beyond the deletion of your account:

Earlier waitlist. If you joined our waitlist before Waimz™ opened to everyone, we keep your email address and optional city until you unsubscribe or 24 months after we launch in your city, whichever is earlier.
Age appeals. If we offer an ID-based age appeal and you use it, we delete the ID within 60 days after the appeal is closed.
Backups and system logs. We keep database backups and system logs for no more than 30 days, after which they are deleted or overwritten.
Analytics. Usage and analytics data from Google Analytics 4, Firebase and Plausible is kept under the retention settings of those tools. We configure analytics retention to the shortest practical period. On waimz.com, these tools run only if you accept analytics cookies.
Records of your consents. We keep records of the consents you give us (for example for optional sensitive details, photo screening and cookies) while your account is open and generally for up to 5 years after, so that we can show that we asked.
Purchases. Payments for Premium are handled by Apple or Google. We keep records of your subscription and transactions for as long as tax and accounting laws require.
Compliance with our legal obligations. We may need to keep certain information for longer periods to meet legal requirements.

Limited identifiers after deletion

For every deleted account, we keep limited identifiers, such as the email address, for 30 days after deletion, only to prevent abuse and to stop people who were removed from Waimz™ from coming back. After that, we delete them, unless the account was reported, restricted or banned (see below). If you sign up again later, you start a new account.

Reported, restricted or banned accounts

If an account has been reported, restricted or banned for breaking our Terms of Service or Community Guidelines, we may keep certain information about it for up to seven years after it is deleted. This can include the email address, phone number (if provided), device identifiers, the reports, the reported content and our decisions. This helps us prevent fraud, enforce bans, stop people who were removed from creating new accounts, and respond to legal claims or requests from authorities.

To exercise or defend legal claims, when you contact us directly (such as for support requests or requests to access your information), we keep related information for up to seven years from the closure of your request.

Legal holds

We may keep any information for longer when the law, a court order or other legal process requires it, when we need it to establish, exercise or defend legal claims, to investigate fraud or a threat to someone's safety, or to cooperate with law enforcement. This includes information related to child safety reports, which we preserve as U.S. law requires.

Anonymized information

We may keep aggregated and anonymized information, which no longer enables us to identify you and is no longer tied to you as an individual, for example to understand how Waimz™ is used.

Continuity of our service

If you delete your account, messages you sent may remain visible to the people you sent them to, but are no longer linked to your account. If you want to delete specific content, please do so before you delete your account.

What happens when you delete your account

You can delete your account in the Waimz™ app or at waimz.com/deleteaccount. Once we have confirmed that the request comes from you (for example, by signing you in), we delete your account within 48 hours. We then delete your identifying information or anonymize it, unless it is subject to a longer retention period described above, such as limited identifiers for 30 days or information about reported, restricted or banned accounts. Residual copies in logs and backups are generally removed within 30 days. If you sign up again later, you start a new account.

Deleting your account does not cancel a Premium subscription. Cancel it in your App Store or Google Play settings.

Your rights

Depending on where you live (including the EU, the UK, Israel, Canada, Australia and certain U.S. states), you may have the following rights, which you can exercise through the Waimz™ app or by contacting us:

Right of access to your personal data
Right to rectify your personal data if it is incorrect
Right to erase your personal data
Right to limit the processing of your personal data
Right to the portability of your personal data
Right to object to the processing of your personal data
Right to withdraw your consent at any time, without affecting processing that took place before
Right to lodge a complaint with your local data protection authority

Be aware that exercising certain rights may result in the deletion of your account. See our Privacy Policy for details.

Contact us

If you have any questions about data retention or our deletion practices, or if you wish to exercise control over your information, please contact privacy@humainz.com.

Waimz™, a brand of Humainz, Inc.